Contact information
Thank you for choosing Martbika. We are committed to providing reliable customer service and a pleasant shopping experience. If you have any questions about our products, orders, shipping, returns, or refunds, please feel free to contact us.
Business Information
Brand Name: Martbika
Legal Business Name: De'an County Quande E-Commerce Co., Ltd.
Registered Business Address:
Room 15006, Science and Technology Innovation Center Building, High-Tech Industrial Park, De'an County, Jiujiang, Jiangxi Province, 330400, China
(Cluster Registration No. AQ-091)
Postal Code: 330400
Official Website: https://martbika.com
Customer Support
Email: [email protected]
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.
Order Assistance
For inquiries regarding an existing order, please provide your order number and a brief description of your concern.
Our customer support team will assist you with order updates, shipping information, product questions, and other related matters.
If you have questions about product materials, dimensions, available colors, patterns, styles, finishes, care instructions, intended uses, included components, or other product information, please contact us before placing your order.
For fragile decorative products such as vases, sculptures, and decorative planters, you may also contact us if you need additional information regarding product dimensions, materials, handling, or care.
Returns and Refunds
Martbika accepts eligible return requests submitted within 30 calendar days of delivery, in accordance with our Return & Refund Policy.
To request a return or refund, please contact our customer support team at [email protected] with your order number and reason for the request.
Our designated return destination is our company address in De'an County, Jiujiang, Jiangxi Province, China, as listed in the Business Information section above.
Customers must contact our support team before shipping any returned products. Once a return request has been reviewed and approved, we will provide return authorization and detailed shipping instructions.
Please do not send returned products without prior authorization, as unauthorized returns may result in processing delays.
For further information regarding return eligibility, return shipping costs, damaged or incorrect products, exchanges, and refund processing, please refer to our Return & Refund Policy.
Nothing in this section limits applicable statutory consumer rights.
Our Commitment
At Martbika, we value clear communication, dependable service, and customer satisfaction.
We strive to address customer inquiries promptly and provide a convenient and reliable shopping experience.
Whether you have questions about our cushions, pillow covers, decorative objects, sculptures, vases, decorative planters, or other home décor accessories, our customer support team is here to assist you.
We aim to provide accurate product information, clear purchasing guidance, transparent store policies, and helpful assistance throughout your shopping experience.
Thank you for visiting Martbika. We look forward to assisting you with your home décor selections, decorative accessories, soft furnishings, and everyday interior styling needs.