Terms of service
Welcome to Martbika, operated by De'an County Quande E-Commerce Co., Ltd. These Terms of Service govern your use of https://martbika.com and purchases made through our online store, subject to applicable consumer protection laws.
1. General Conditions
By using our website, you confirm that you are legally capable of entering into a binding agreement. You agree to use our services lawfully and provide accurate information.
You must not use our website for fraudulent, unlawful, or unauthorized activities that interfere with the operation of our services or the rights of others.
We may refuse or cancel orders involving suspected fraud, incorrect information, payment verification issues, or product unavailability, where permitted by law.
If an order is canceled after payment has been collected, any amount due to be refunded will be returned in accordance with applicable law.
2. Products and Services
Martbika offers cushions, pillow covers, decorative objects, sculptures, vases, decorative planters, and other home décor accessories designed for everyday living spaces.
We strive to provide accurate product descriptions, specifications, materials, dimensions, images, available options, colors, patterns, finishes, and prices to help customers make informed purchasing decisions.
Product colors, textures, and finishes may vary slightly due to lighting conditions, photography, production variations, and individual screen settings.
For textile products such as cushions and pillow covers, customers should review dimensions, materials, care instructions, closure details, included components, and available styles before placing an order.
For decorative objects, sculptures, vases, and planters, customers should review product dimensions, materials, intended uses, care information, and any applicable handling instructions before purchase.
Product availability and pricing may change without notice, without affecting accepted orders except as permitted by law.
3. Orders and Payments
Customers must provide accurate billing, shipping, and contact information when placing an order.
Prices, applicable taxes, and shipping charges are displayed during checkout before payment is completed.
Payments are processed through third-party payment service providers. Martbika does not directly store complete payment card numbers or card security codes.
Orders are subject to payment confirmation and product availability.
If additional information is required to verify an order, our customer support team may contact the customer using the contact details provided during checkout.
Customers are responsible for ensuring that their shipping addresses and order details are accurate before submitting an order.
4. Shipping and Delivery
Shipping fees, available shipping destinations, order processing information, and estimated delivery times are explained in our Shipping Policy or displayed during checkout.
Delivery times may vary depending on shipping destinations, carrier operations, customs procedures, local delivery conditions, public holidays, or unexpected circumstances.
International orders may be subject to import duties, customs fees, or taxes imposed by the destination country. These charges are payable by the recipient unless otherwise stated, subject to applicable law.
Customers should provide complete and accurate delivery information to help avoid unnecessary shipping delays.
If an order is delayed, lost, damaged, or delivered incorrectly, customers may contact our support team for assistance.
For fragile items such as vases, decorative planters, sculptures, and other breakable décor products, customers are encouraged to inspect the package and product promptly after delivery and contact us if damage is discovered.
Customers' statutory delivery rights remain unaffected.
5. Returns and Refunds
Eligible returns may be requested within 30 calendar days of delivery, in accordance with our Return & Refund Policy.
Customers must contact our customer support team before returning products to obtain return authorization and appropriate shipping instructions.
For standard change-of-mind returns, products must meet the eligibility requirements described in our Return & Refund Policy.
Textile items should generally be unused, unwashed, unaltered, and free from stains, odors, or other signs of use in order to qualify for a standard change-of-mind return, subject to applicable law.
Fragile decorative items should be returned with suitable protective packaging and all included components where applicable.
For confirmed defective, damaged, or incorrect products, Martbika will provide an appropriate resolution in accordance with applicable law.
Once a returned item has been received, we aim to complete the return inspection and notify the customer of the refund decision within 3–5 business days.
Approved refunds will be issued to the original payment method within 5–10 business days after approval, subject to applicable legal requirements.
Additional bank or payment provider processing time may apply.
Statutory consumer rights remain unaffected.
6. Third-Party Services
Our website is powered by Shopify and may integrate third-party payment processing, shipping, analytics, customer support, and advertising services.
These service providers may operate under their respective terms of service and privacy policies.
Certain third-party services may be responsible for processing transactions, arranging deliveries, maintaining website functionality, providing analytics, or supporting business operations.
Martbika remains responsible for its obligations to customers where such responsibilities cannot be excluded or transferred under applicable law.
7. Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection laws.
We may collect and process information necessary for order fulfillment, payment processing, shipping, returns, refunds, customer support, fraud prevention, website operations, analytics, and other legitimate business purposes.
Where applicable, cookies and similar technologies may be used to support website functionality, analytics, and advertising-related activities, subject to applicable privacy requirements.
Please review our Privacy Policy for additional information about personal data collection, processing, third-party services, cookies, and your privacy rights.
8. Limitation of Liability
To the extent permitted by applicable law, Martbika is not responsible for indirect, incidental, or consequential losses arising from website use or circumstances beyond our reasonable control.
We strive to maintain accurate website information and reliable online shopping functionality. However, temporary technical interruptions, connection issues, payment processing delays, or third-party service disruptions may occur.
Customers should use products according to their intended purposes and follow any applicable care, handling, or safety instructions provided with the product.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, including liability relating to mandatory consumer protection rights, defective products, personal injury caused by negligence where applicable, or other obligations imposed by law.
9. Governing Law
These Terms of Service are governed by the laws of the People's Republic of China, except where mandatory consumer protection laws of the customer's country or jurisdiction apply.
Nothing in these Terms limits or excludes any mandatory statutory rights available to customers under applicable consumer protection laws.
Any disputes relating to purchases or website use will be handled in accordance with applicable legal requirements.
10. Contact Us
If you have questions about these Terms of Service, product information, orders, payments, shipping, returns, or refunds, please contact our customer support team.
Brand Name: Martbika
Legal Business Name: De'an County Quande E-Commerce Co., Ltd.
Registered Business Address:
Room 15006, Science and Technology Innovation Center Building, High-Tech Industrial Park, De'an County, Jiujiang, Jiangxi Province, 330400, China
(Cluster Registration No. AQ-091)
Postal Code: 330400
Official Website: https://martbika.com
Customer Support Email: [email protected]
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.
Our customer support team is available to assist with questions related to our cushions, pillow covers, decorative objects, sculptures, vases, decorative planters, and other home décor accessories.